Customer care Representative- Check ‘n Go/Allied Cash Loan
Can you enjoy supplying exemplary solution and building enduring consumer relationships? Do you need to go beyond old-fashioned retail jobs and start building your job? Are you experiencing curiosity about being an integral part of an industry-leading economic services business? Do you want to produce the next move? If that’s the case, you want to speak to you!
Summary of Role and Key Accountabilities:
Our Customer Service Associates have reached one’s heart of what we do at Check ‘Go and Allied Cash Advance, both right an element of the Axcess Financial group of organizations. Daily in metropolitan areas and towns around the world, they have been greeting clients, processing applications, responding to inquiries about services and products, marketing new services, and much more — all with all the aim of delighting our respected clients. We offer cash solutions for real people and attempt to function as first option for everyday monetary solutions. We users concentrate on building relationships to make certain client requirements are now being served utilising the most readily useful items we are able to provide.
- Relationship management: place our clients during the center of every thing we do. Exemplify our Product Sales culture. Serve and educate clients in the item profile. Escalate dilemmas towards the Store Manager, DDO, and Corporate Office if struggling to resolve the presssing problem straight with all the client.
- Cash maneuvering: Handle and count currency, money, and coins to incorporate owning a money cabinet, counting money deposits, going cash from protected safe to cash drawer as well as other money control demands. Accountable for bank deposits or bank pick-ups. Balance batch that is individual with shop product product sales reports at end of time and help with resolving over/shorts as required.
- Loan processing: Perform customer that is necessary to validate information presented. Accurately process loans and deals per business policy.
- Conformity: accountable for conformity with company/State policy and procedures including Federal legislation where relevant.
- Inbound/Outbound calls: response phone inquiries in reaction to questions that are general consumer payday loans Illinois applications, demands or any other dilemmas. Destination customer that is outgoing and collection telephone calls relative to federal regulations and shop working procedures.
- Brand Ambassador: improve the Check ‘n get brand name skillfully and make sure shop look ( external and internal) is maintained to business criteria. Help in the execution of most business marketing plans and programs, ensuring accurate and prompt set-up, exemplary execution and within founded due dates.
Minimal Education and Enjoy Forced:
- Couple of years past product sales and customer support experience chosen.
- 2 yrs cash managing experience chosen.
- Will need to have own private dependable transport in compliance with published policy and procedure. This might NOT add transport that is general public transport from household or buddies. Must keep a valid license and legitimate car insurance while used by the business.
Furthermore, we provide: competitive compensation (base pay + incentives) and advantage programs ( ag e.g., medical dental, term life insurance), an ample premium time off system, 401k retirement plan, tuition reimbursement, as well as a work environment that is engaging.
About Axcess Financial:
We’re an independently held business headquartered Cincinnati, Ohio whom provides revolutionary credit solutions that empower clients to take care of their personal funds whenever, where and exactly how they desire. It is our objective getting individuals the funds they require whenever it is needed by them. We make certain we do this in method that is accountable and inside their means.
Dedication to Diversity:
Axcess is dedicated to employing and keeping a workforce that is diverse. Our company is proud to be the same Opportunity/Affirmative Action-Employer, making decisions without reference to competition, color, faith, sex, gender identity or phrase, intimate orientation, nationwide beginning, genetics, impairment status, age, marital status, protected veteran status or just about any other class that is protected.
This publishing is meant to spell it out the basic nature regarding the work likely to be done and it is perhaps maybe not an extensive directory of all obligations, duties and skills necessary for the career.